After-sales and product concerns
Contact LONGLIN with the details of the supplied product so the next step can be reviewed.
Start with a clear reference
For an existing supply, provide the quotation or order reference, model, finish, size and the quantity concerned. Describe the issue and include clear photographs where possible. Keep the packaging and relevant product labels while the details are being discussed.
Our after-sales contact is +86 576 8073 2239. You can also email 595877737@qq.com.
Arrange before sending
Please contact us before returning any goods or samples. The relevant address, reference and handling instructions should be confirmed first. A general website enquiry does not authorise a return shipment.
Review the applicable agreement
The catalogue does not publish a universal returns period or a fixed warranty term. The supplied specification, agreed commercial terms and the particulars of the concern need to be reviewed together. Ask the team to confirm the proposed resolution in writing.